“If you take care of your employees, they will take care of your customers and your business will take care of itself,” as said by J W Marriott. Employees are the most underrated aspect of […]
Category: Leadership
7 Explosive Ways to Increase Customer Satisfaction
Customer satisfaction is crucial for any business to succeed, but satisfying increasingly demanding consumers can become a challenge. Poor customer experience is a catalyst for customer churn, and the damage of one unhappy customer is […]
The Unusual Method I’ve Used to Generate Valuable Content
Have you ever noticed that most articles have a similar format? I’ve read many, many articles, and interestingly enough, though different in content, many follow a very similar format. It looks sort of like this: […]
The Quickest & Most Effective Ways to Onboard Tech Hires
The faster companies assimilate new hires into the team, the faster they benefit from these new talents. But considering all these new hires have to adjust to—the company culture, standard processes and more—it may be months before they […]
Building Healthier Teams: 3 Easy Little Things You Can Do Right Now
What do you think of when you hear Google, Zappos, or Fitbit? Companies like these embody the cool disruptive company culture that top talent—especially millennials—is attracted to. Each offers unique and engaging benefits for its […]
This Technique Is Making Meetings Irrelevant
“Meetings suck up so much of my time, I’m finding it hard to get real work done,” my client, who is a VP at a digital media network, told me. “A good three-quarters of my […]
Being A Thought Leader Only Requires These Two Things
If you’re reading the same social posts I am and like to surround yourself with thought-leaders and changemakers like I do, you’ll likely agree that thought-leadership is on the rise, and that content creation is […]
If You Don’t Have a Lot of Followers, You Are Probably Making This Mistake
A parasocial relationship is a one-sided relationship between a celebrity, public figure—or anyone—and their fans. This happens when one side puts time, energy and emotion in, but the other party isn’t even aware of the […]
If You Died Today, What Would Your Legacy Be?
I’m not going to waste your time by telling you that giving back is good. I don’t think you need to be told that you should go donate your money to an association, because if […]
Why We Should Rethink Work with Eric Termuende
The days of waking up at 7:30 am to make the 8:00 am train in order to make it to the office through rush hour traffic for 9:00 am are starting to fade away. Not […]
Why Creatives Are More Important Than “Managers” in Business
How many times have you heard someone in their 20’s say, “Why don’t they teach us this in school”? If you’re anything like me—an entrepreneur— you’ve heard it more times than you can count. Is […]
3 Leadership Lessons I Learned Working with the Most Influential Company in the World
Apple has been one of the most influential companies of the past two decades. They have launched countless forward thinking products, created edgy marketing campaigns, developed a following of almost cult-like followers and continued to […]