COVID-19 took the world by storm, and industries worldwide suffered. None was affected more than the healthcare industry, both on the front line of fighting the virus, and how people got routine and other care from providers. When meeting with patients in person was no longer possible, providers found themselves facing a multitude of challenges.
Going virtual created new privacy issues, regulations were constantly changing, and technology became front and center to how providers connected with patients, each other, and others in the industry. As things have slowly opened back up, there is no going back to pre-pandemic expectations or practices, many of the changes implemented out of necessity showed there was a better way to do things, other highlighted areas that needed improvements.
Karen Coffey, the founder of Inovantics, is working to make sure the industry can keep up with every change the pandemic brings and be prepared should anything ever happen again that alters the industry so greatly.
Providers and patients alike found themselves out of their comfort zone, connecting with a patient through the phone, text message, or video, losing out on that personal connection. Frustration and chaos were quite common throughout the last year and a half, as provers and practices learned what worked, and what did not, and what they really needed to get patients the care they needed. It was a process of learning on the go, often figuring things out as they came up.
One area that clearly needed improvement became very apparent during the pandemic, and that is that there are just too many platforms that providers need to use, especially in the referral process. Now, as the healthcare and medical industry and world move forward, providers must be aware and ready to move forward, embracing newer methods of doing things and making sure they have the right technology to back them up. That is where Karen Coffey and Inovantics come in and can literally change the playing field for medical providers and practices.
Coffey is an expert in healthcare management, with over 20 years of experience in the industry. She knows all too well how hard it is for providers to manage clients, how many different systems they navigate just to get someone care, or referrals, the insurance and payment process, and more that goes into getting a patient the care they need and getting a provider payment for their services.
She created Inovantics, a new, groundbreaking, all-inclusive, and customizable Healthcare CRM platform for providers to access all their patient information in one place, optimizing the care process and saving providers time and money.
Inovantics is designed to be a one-stop-shop for providers and streamlines the process that usually takes days or even weeks to complete. It streamlines operations, enhances customer relationships, shows trends and patterns in patient outcomes, can provide data analytics, is user friendly, reduces burden and overhead costs, and more.
The platform is designed to be customized to suit every client’s needs, there is no one size fits all approach. It saves time and money, is incredibly efficient, can be run or accessed from anywhere, and can connect practices and providers with thousands of patients and colleagues. There is no limit to what the platform can do, and it can be used in any post-acute care situation, including small and large practices, and hospitals.
Inovantics was in development before the pandemic, however, COVID-19 only highlighted a system that needed innovation and updating. Through Inovantics Coffey has created a valuable and powerful tool, unparalleled to anything currently out there, that takes the burden off providers and helps them provide patients with the very best care possible. As she puts it, she helps them work smarter, not harder.