How Conversational AI is Changing the U.S Healthcare Industry in the Post Pandemic Era – 3 Best Practices you Should Know

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Technology has changed, and so has our buying habits. Today, we find advancements that can lessen our day-to-day operations and save our time & efforts. However, in the race to compete for excellence, we neglect our health and demand healthcare services quicker than expected.

Global pandemic COVID-19 is one of the biggest examples of how humans can get affected by a single virus. Those with strong immunity overcome the impact of COVID and hence survive. Unfortunately, people with other health ailments were not so lucky.

Till now (15th July) a total of 3.39 Cr COVID-19 cases were diagnosed, and 6.08L deaths were reported. This is a huge loss to humanity.

As a result, people are more concerned about their health but still maintain the social distancing protocols. However, this develops the problem of consulting with doctors, getting appropriate diagnosis and treatment; afterwards.

In the US Healthcare Industry, Conversational AI has brought a revolution. This has made it possible to follow safety protocols and serve patients with utmost care while keeping expenses to a bare minimum.

Here are three best practices of how Conversational AI and its applications can better serve patients while setting a high bar for patient experience:

No Physical Visits Require (Initially): Before you diagnose a problem, face-to-face consultation was mandatory. However, you need to visit the healthcare centre for an initial consultation. In the initial consultation, your symptoms are analyzed to find the possible health issue. With conversational AI-Chatbot, the trend of initial visits has ended.

All this requires no human effort. Instead, patients can directly communicate with the catboats from home (or anywhere else.) AI-Chatbot checks out your current symptoms based on a detailed conversation and concludes with the best possible health issue.

Available to Serve 24×7: Soon after chatbots replaced human beings, the availability of the healthcare industry to patients has changed to the whole day. It means patients can interact with the chatbots anytime they want.

Moreover, chatbots don’t require time to rest, making them more efficient and productive for the healthcare industry. In the USA, top healthcare organizations are already integrating AI to make their processes more efficient.

Gather Data To Analysis: AI-driven chatbots collect data based on the conversation. This data is highly effective in curbing the effect of COVID-19 across the globe. This data helps in finding patients with critical health issues and provides them with adequate consultation/medication to stay safe from the ongoing pandemic.

Patient data is further used to make advancements in the healthcare industry and find remedies to some diseases.

With time and upgrades in technology, the US healthcare industry is aggressively investing money in AI projects. Here are some facts:

  • 75% of organizations with annual revenue of over US$10 billion invested over US$50 million in AI projects/technologies
  • ~95% of mid-sized organizations with annual revenue of US$5 billion to US$10 billion invested under US$50 million.

Overall, Chatbot with AI capability comes with the high potential to fill the gaps in the US healthcare industry and serve the customers/patients with premium services (without breaching local safety protocols).

So, what else do you expect from the advancement of technology? This is the new era of the healthcare industry.

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