It is safe to say that our world is rapidly changing into a primarily digital world. Many companies may have been able to ignore the digital shift and still manage to stay afloat in the past. This new decade, however, has already proved the antiquated method of only focusing on in-person operations is a near-impossible business model. Bill Gates said it best: “If your business is not on the internet, then your business will be out of business.” Unfortunately, leveraging technology’s power to dominate the digital space, especially if it’s not your area of expertise, can present its own set of challenges for many organizations. That is where the software development company, Moove It, comes in.
Whether a company is looking to retain old clients, reach new markets, or enhance their client and employee experiences, Moove It can help organizations from any sector achieve this goal. Established in 2006, Moove It is a leading software development company that collaborates with purpose-driven companies to design, develop, and deploy custom software solutions. During their 15-year tenure, several household name brands such as Shopify, Disney Streaming Services, and Hulu have trusted them to develop their unique software needs. According to Moove It’s latest Net Promoter Score (NPS) of 82, they hardly ever disappoint.
The Net Promoter Score is the gold standard of customer experience metrics. It is measured with a single-question survey that asks customers: “How likely is that you would recommend our product/ service to a friend or colleague.” According to SurveryMonkey’s global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. With an NPS of 82, Moove IT is currently in at the top percentile of customer experience, qualifying as a world-class organization.
Though this is a remarkable accomplishment for this growing software development firm, it reaches them with little surprise. From the very beginning, they decided to prioritize a client and employee-focused business model that would foster long-term partnerships with both clients and employees.
So, What Exactly Makes Moove It So Exceptional?
Building a portfolio filled with impressive clientele who have nothing but great things to say about them was not a haphazard accomplishment for Moove It. On the contrary, they strategically designed their organization to optimize each client experience. Approaching each new client as though it is a partnership and not a one-off transaction is one strategy Moove It takes very seriously. With a strong code of morals, ethics, and values, they are intentional in doing everything they can to gain and maintain every client’s trust.
Another strategy Moove It uses to get their clients happy and bragging is their commitment to immersing into the client’s day-to-day. They do this in order to get an in-depth understanding of the client’s market, the problem, and the vision. In addition, Moove It commits to flexibility and sustainable quality. This means Moove It doesn’t take a fixed approach when designing solutions for their clients. They understand each client is different and will require different approaches. They also use the latest technology to build a product that will grow and evolve with the client while maintaining its high quality.
Moove It is a software development company that approaches each client with genuine care and passion to see their company flourish into all that it can be. They are currently on a mission to transform into a global software innovation firm by 2025. A task of such magnitude will require a significant focus on delivering high-quality service, fostering long-term partnerships, and remaining flexible in the face of an ever-changing technology landscape. As the NPS data shows, it is clear that Moove it is on the right track to achieve this.