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Benefits of Bug Tracking and Best Tools for the Task

Encountering a bug? Try these tools to identify and help remove them.

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Photo by True Agency on Unsplash

You should be quite familiar with bugs. Encountering a bug online or on your device can be quite problematic because it usually leads to performance issues or other problems that get in the way of things running properly.

Thankfully, there are bug tracking tools that identify and help remove product flaws. These tools are worth getting for a few reasons.

First of all, if you are a product developer, your products will be more impressive if they are bug-free. Customers will have fewer complaints because they will not encounter bugs as often. Besides, having a bug tracking tool will inform you about a bug faster and let you fix it before it escalates and causes problems to your customers.

Better communication among the developer team is another significant advantage. There will be fewer instances of miscommunication when team members can exchange information about bugs faster because they have tracking tools at their disposal.

Finally, bug tracking tools keep tabs of bug patterns and trends in their records. Such records help with code changes and testing in the future, which saves money. Not to mention that supervisors can keep tabs on who was assigned to fix a bug, how long it took, and what the end results were.

With that said, let’s take a look at some of the best bug tracking tools and what they have to offer feature-wise, which will let you decide which of the tools suits you the best.

BugHerd

BugHerd is one of the best tools that you can find on the market that offers more than just an effective method to get rid of bugs. BugHerd excels in its visual information presentation that makes communication between multiple parties much easier. In addition, BugHerd is mobile-friendly, as the tool allows users to log tasks and manage their workflow on mobile websites as well.

For example, if you are developing a client’s website and they discover a bug, there is no need to exchange emails or make a phone call with struggles to explain what the issue is. No, instead, a client can leave a pin on a website and describe what the issue is.

Working internally is also more manageable when team members can share the information between themselves without wading through unclear and unactionable feedback.

The exchange happens between the feedback submitter and the recipient. The latter can react to the feedback and get to fixing the problem immediately because the feedback will be in front of them. Think of BugHerd as a transparent layer on a website that allows clients to add sticky notes with bug-related feedback.

You can try BugHerd for free as they offer a 14-day trial. Upfront fees do not apply. If you are happy with the tool, you can choose one of the available plans, starting from 39 dollars per month. 

Hubstaff Tasks

Hubstaff Tasks is another great tool to keep up with the development process and take care of appearing bugs. The software organizes and automates the workflow thanks to its task card creation feature. Team members can exchange bug descriptions, to-do lists, labels, and other relevant information with one another.

The automatic notification system also saves time by sending notifications to involved people. One can even add detailed comments in the task cards to keep both new and present task followers in the loop.

The Sprints feature is worth a shout as well. If there are multiple projects that you are involved in, keeping track of changes and other information might be too difficult on your own. However, Sprints provides a complete week-to-week work overview and indicates which projects still need time to complete and who is working on which tasks.

Finally, you have Automated Standups to attach screenshots, videos, audio, and other documentation to let the team use as a reference when working on a task.

As expected, Hubstaff Tasks also has a free trial and plan that comes with basic features. On the other hand, to get the most out of the tool, you will need a premium plan, which starts at 4 dollars per month for one user.

GoodDay

GoodDay is a project management platform that also offers built-in templates to keep tabs on bugs and other potential issues that a development team might run into.

The bug tracking template has pretty much everything that developers need to share information among themselves. After creating a template, one can assign specific members to it, set deadline days, determine task priority (minor, major, critical), and provide information about what needs to be done to fix bugs.

There is also a template developed specifically for tracking feedback received from clients rather than developers working on removing bugs.

The tool is great not just because of its bug and issue tracking features. Teams can use GoodDay for other work management benefits, such as project planning, bottleneck identification, and team workloads. Time tracking, including timesheets and timers, is part of the package as well.

A free plan of the tool includes basic features, such as customer support, 1GB of document storage, events management, calendar, and activity streams. Still, a paid plan is more or less a must to have. Just like other similar tools, GoodDay’s best stuff is behind a premium plan that starts from 4 dollars a month.

Conclusion

Now that you know the benefits of bug tracking tools and which of the available tools are the best, decide how you will implement bug tracking in your own work. Select the software that fits your needs and get it for your development team.

Keep in mind that if your company scales up by hiring more talent and taking up new projects, the bug tracking tool you use should scale up as well. The tool should have the feature to take on more users, expand on projects, and offer other features to ensure more streamlined work and organized development for your team.

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Written by Justas Markus

Co-founder & CEO: GetFound XL and Founder: Bad Outreach ExamplesCatch up with Justas on Twitter.

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